Why Choose Us?
Compassion isn’t just part of our name; it’s who we are. As a top-rated provider of the senior home care St. Louis families trust, we believe that in order to care for people, you first have to care about them. When it comes to building strong relationships with our home care clients and families, we know the right in-home caregiver makes all the difference. That’s why we focus on matching clients and caregivers based on compatibility and personality, as well as caregiver skill sets to meet client needs.
Founded by St. Louis native, Matt Skaggs, Compassionate Nursing Services has helped clients age in the comfort and familiarity of home since 2010. As a full service in-home care provider, we offer both personal care and clinical nursing services to ensure clients have the physical and emotional support and services they need.
Our mission is to provide the highest level of customer service and clinical excellence to the older adults, loved ones, and referral partners we serve through the most personalized, compassionate, and adaptable in-home care.
Matt founded Compassionate Nursing Services to help St. Louis families caring for aging and disabled loved ones. His experience and expertise developing care teams, problem solving, and providing exceptional customer service has created a tight-knit team of compassionate caregivers for the St. Louis community.
Susie Wilson, RN
Susie personally meets with each client and his or her loved ones to fully understand their needs and expectations, and to coordinate care planning and delivery. According to Susie, “There is no greater reward than knowing you’ve made a positive difference in someone's life.”
Susan began her career as a caregiver in 1992, and then earned a Bachelor’s degree in Healthcare Administration. She worked for national hospice and skilled nursing providers before bringing her talent, knowledge, heart, and passion for community outreach to Compassionate Nursing Services.
Advanced Caregiver Training and Certification
When it comes to hiring and training in-home caregivers and nurses, our standards couldn’t be higher. At Compassionate Nursing Services, we take proactive steps to ensure our team is extensively trained and certified so they feel confident in their roles and provide the highest quality care. While most home care agencies provide an average of 10 hours of general training, we provide over 120 hours of highly specialized in-home caregiver training.
To fulfill this commitment, we have partnered with the Institute for Professional Care Education, a nationally renowned training and certification agency for caregiving professionals, to offer custom training programs to all our caregivers.
Our custom program provides three levels of training for our care staff:
- Level 1, “Certified Caregiver”, incorporates a variety of caregiver training tools to ensure skills stay sharp.
- Level 2, “Specialized Caregiver”, incorporates training in Alzheimer’s disease, diabetes, and end of life care.
- Level 3, “Master Caregiver”, incorporates training in Parkinson’s disease, first aid, leadership, and more.
Home Care Pulse Employer of Choice
Our St. Louis home care team is also a 2019 Best of Home Care Employer of Choice, an honor we are proud to have achieved for three years running! The Employer of Choice distinction is awarded by Home Care Pulse and is based on our client and caregiver satisfaction scores from several categories, including Compassion, Work Ethic, Communication, and Training. Agencies who receive the Employer of Choice recognition maintain employee satisfaction scores that rank in the top percentile nationally.
Committed to Better Senior Care
At Compassionate Nursing Services, we are committed to providing all our clients with the best in-home care possible, and your insight and opinions matter. We work with Home Care Pulse, an independent customer satisfaction firm, to continually collect feedback from our clients in order to analyze and improve our services and processes so that we can continue to provide the highest quality senior home care in St. Louis and the surrounding area.
BBB Accredited and A+ Rated
The team at Compassionate Nursing Services is proud to be not only Better Business Bureau accredited, but also to have achieved the BBB’s A+ rating. An A+ rating is the highest rating a business can receive with the BBB, and it denotes that Compassionate Nursing Services has received exceptional reviews from clients, few if any complaints, and has maintained high standards in terms of licensing, advertising, and honoring commitments.
The Briggs Advantage
Compassionate Nursing Services is a proud member of the Briggs Healthcare family and an agency that provides senior home care St. Louis residents recommend the most. Briggs, a trusted partner to the healthcare industry for over 65 years, serves more than 50,000 customers in the senior home care, acute care, physician and retail markets, and is dedicated to advancing premium services and products to support the aging population.
Compassionate Nursing Services and Briggs Healthcare share the same vision for creating innovative solutions to meet the care needs of our clients. Backed by Briggs and their extensive clinical experience and regulatory knowledge, our team is able to expand upon our already exceptional care services, offer more in-depth training to our caregivers, and provide an improved care experience to our clients.