The search for a top St. Louis home care agency often brings up many questions for families. As your resource for home health care, Compassionate Nursing Services strives to provide the answers you need to make better, more informed decisions and find the compassionate home care services you need. Below, we’ve listed some of the most frequently asked questions that we receive in order to help you find the answers you need.
Q: In what areas are your services available?
Compassionate Nursing Services proudly serves seniors and families with home health care in St. Louis City, St. Louis County, and St. Charles County in Missouri. Please visit our Service Area page
for more information.
Q: Who needs in-home care?
Anyone who needs assistance to stay safe in his or her home can benefit from in-home care services. Compassionate Nursing Services can help individuals with a variety of needs, from help with laundry, bathing and meal preparation to full nursing care.
Q: How much does the service cost?
Our service rates start at $20.50/hour for weekday caregiver services and vary depending on each client’s individual needs. Our nurses can perform a free in-home assessment to determine your loved one’s needs and provide a more accurate quote for services. Please contact us
to schedule your free in-home assessment today.
Q. What are my payment options for home care services?
There are several options to pay for home care services. We accept private pay, long-term care insurance, certain life insurance policies, and Veterans Aid benefits. We provide assistance with insurance verification, prior authorizations, and levels of reimbursement your insurance will cover. Most commercial insurance plans will cover skilled nursing; however, very few will cover caregiver hours. The staff at Compassionate Nursing will check for long term care plans, secondary insurance, and if VA benefits are available. We then will consult with you about what we have found and guide you in the right direction with any benefits that are available.
Q. Are your caregivers insured and bonded?
Yes. All our caregivers are bonded, insured, and supervised by a registered nurse.
Q. Do you perform background checks on your nurses?
Yes, each employee must pass a background check. This consists of verifying their nursing license through the Missouri Department of Health and Senior Services Family Care Registry. This registry gives us the following information:
- State criminal history
- Sex offender registry
- Employee disqualification list
- Child abuse/neglect records
- Employee disqualification registry
- Random drug testing
Lastly, we check work history and confirm any licenses or certifications to verify they are current.
Q. Will I be able to reach a caregiver after hours? If so, how can I contact someone after hours?
We can be contacted 24 hours a day, 7 days per week. Simply call our office number at 314-432-4312 and someone from our staff will answer your call.
Q. How quickly can I arrange for service?
Typically, arrangements can be made within 24 hours. Many times we can provide an initial assessment the same day once you notify us you are in need of our services.
Q. Do you require a commitment to a minimum of hours and days a week in order to provide care?
We do not require a minimum amount of hours; however, we do have different pricing for shorter shifts.
Q. Are your services covered by Medicare?
No, non-medical home care services are not covered by Medicare.
Q. Are your services available in nursing homes or assisted living facilities?
Yes, we can provide home care services wherever you or your loved ones call home.
Q. What if my caregiver is sick and cannot make it to my house?
Whenever a caregiver is sick or can otherwise not make a shift, we will schedule another caregiver for you to ensure that your care is covered.
Q. What kind of training do your caregivers receive?
Once our caregivers are screened, they are required to complete and pass our Compassionate Caregiver Camp. Each caregiver is required to participate in this four-hour training program and must pass the competency exam before being hired. For those who successfully complete this program, we then provide periodic training, including online classes focused on post-hospital care, core care, Alzheimer’s/dementia care, diabetic care, food and nutrition and many others. Compassionate Nursing Services has also partnered with the Institute for Professional Care Education (IPCed)
to provide our employees with access to nationally recognized certification and training programs to help continue to make us the top St. Louis home care agency.